Privacy Policy
Last updated: 1 January 2025
My House Manager SARL (hereafter, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This privacy notice explains how we collect, use, store, and share your information when you interact with us — whether on our website, via email, or as part of the services we provide.
1. Who We Are
Data Controller: My House Manager SARL
Registered Address: 6 Place Carnot, 84480 Bonnieux, France
SIRET: 980 008 056 00017
Email for data protection enquiries: privacy@my-housemanager.com
2. What Personal Data We Collect
We collect and process personal data that you provide voluntarily when:
- Contacting us via our website or by email
- Making a service enquiry or reservation
- Receiving information about services, events, or local recommendations
This may include your name, email address, telephone number, business name (if applicable), booking details, and communication preferences. We do not collect sensitive personal data.
3. Why We Collect Your Data & On What Basis
We process personal data only where we have a valid legal basis under GDPR:
- Contractual necessity: For managing enquiries and bookings
- Legitimate interest: For communications or recommendations you expect to receive
- Consent: For analytics cookies, marketing emails, or optional data sharing (you may withdraw at any time)
4. How We Use and Store Your Data
We use your data to deliver requested services, coordinate with partners, improve our website, and send relevant information. Data is securely stored in GDPR-compliant platforms such as:
- Your.Rentals (reservations)
- TouchStay (welcome guide)
- Brevo (email)
- Gmail, WhatsApp (communications)
- Google Analytics (analytics)
5. Cookies & Tracking Technologies
We use cookies to improve user experience and track site performance. Consent is collected through the CookieYes banner. For more, see our Cookie Policy.
6. Data Sharing & Third Parties
We do not sell or rent your personal data.
We may share your data with trusted service providers (e.g. cleaners, concierges) strictly for the purpose of fulfilling the services you have requested. Some providers, such as Your.Rentals, may process data outside the EU, with GDPR-approved safeguards in place.
With your explicit consent, we may also share your name and email address with other local businesses or associations in Bonnieux for the purpose of promoting events, community projects, or special offers. You will always have the opportunity to opt-in to such sharing when submitting your information.
7. How Long We Keep Your Data
We retain personal data for as long as needed to manage your service or enquiry, and then for 12 months after our last communication, unless legal obligations require longer retention. Data is then securely deleted or anonymised.
8. Your Rights Under GDPR
You have the right to:
- Access your data
- Correct or delete your data
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with CNIL (www.cnil.fr)
To exercise your rights, email us at privacy@my-housemanager.com. We respond within 30 days.
9. Security Measures
We apply security measures including HTTPS encryption, password protection, and two-factor authentication. Only authorised personnel have access to your data. While no system is 100% secure, we take all reasonable precautions to protect your data.
10. Updates to This Policy
We may update this policy from time to time. Changes will be posted here with an updated date. Please check regularly to stay informed.
Contact
For any questions or data requests, contact us at:
Email: privacy@my-housemanager.com
Post: My House Manager SARL, 6 Place Carnot, 84480 Bonnieux, France